Client FAQs
- I think I may need more therapy sessions than my employer is covering. What happens when I run out of my employer-sponsored sessions?
- How much does a session cost?
- Will my employer know I’m going to therapy?
- I met with a therapist but I’m not sure if it’s a good fit. Can I switch to someone else?
- I requested an appointment…now what?
- Do your therapists offer teletherapy?
- Can I refer a therapist to the platform?
- What if the therapist I like doesn't have any availability listed on their profile?
- I've never been to therapy. What should I expect?
- Can I use an HSA or FSA card?
- What if I miss a session without notifying my therapist or cancel with less than 24 hours' notice?
- What if I leave my employer, or my benefit expires?
- Can I schedule a session for after my benefit expiration date?
- What kind of mental health providers can I find on your site? Do they prescribe medications?
- When do employer-sponsored sessions renew?