What if I miss a session without notifying my therapist or cancel with less than 24 hours' notice?

If you need to skip a therapy session or meet at a different time, you can always cancel your session and/or message your therapist from the platform. Since therapists work on set schedules, please do your best to respect their time and give them as much advance notice as possible.

Still, we know things happen. If you miss a session without notifying your therapist, or cancel with less than 24 hours’ notice, we will not deduct a session from your employer-sponsored session balance. However, your employer will be charged for 50% of your session rate. Additionally, if this happens too often, your therapist may not be willing or able to continue holding your spot on their calendar.